Update - Parts of the Midland Campus Network have been restored. Please be patient as we continue to restore access to the buildings still without connectivity.
May 28, 21:56 EDT
Identified - At this time the network on-campus is completely isolated and unable to reach the Internet due to restoration clean-up in lower Miner. Any remote employee trying to VPN using Pulse Secure to connect to their ON-CAMPUS computer (does not impact NUAC) will not be able to do so -- if you are unable to reach your ON-CAMPUS computer please submit a self-service request using this form: https://bit.ly/2yCZROj
May 27, 21:56 EDT
Identified - IT is aware that all calls coming into and out of the university are currently down. However, we are unable to resolve this physical issue until the water recedes in Midland and we can get back on campus. No ETA on restoration.

In the meantime, check out our Knowledge Base for tutorials and answers to common IT questions. Still can't find an answer? Please submit your IT requests 24/7 by using our IT Client Portal at https://bit.ly/2WNz4ID
May 20, 08:58 EDT
Application Services Operational
Datatel/Colleague Operational
Mediasite ? Operational
My.Northwood.edu/Blackboard Operational
Office 365 ? Operational
Perceptive Content/ImageNow Operational
Recruit Operational
Self-Service ? Operational
WebAdvisor Operational
TechSmith Relay ? Operational
Messaging & Collaboration Services Operational
E-Mail (Faculty & Staff) ? Operational
E-Mail (Student) ? Operational
Instant Messaging (Skype for Business) Operational
Blue Jeans (Meeting Rooms) Operational
Blue Jeans (bluejeans.com Access) Operational
Blue Jeans (Dial-In Access) Operational
Midland Campus Network (Wired) Major Outage
90 days ago
98.88 % uptime
Today
Adult Degree Program Building (ADP) Network (Wired) Operational
Baseball Diamond Network (Wired) Operational
Bennett Sports Center Network (Wired) Operational
Church Family Administration Building (CFAB) Network (Wired) Operational
DeVos Graduate School Network (Wired) Operational
Doan Welcome Center / Admissions Network (Wired) Major Outage
DuBois Hall Network (Wired) Major Outage
Gary Stauffer Academic Building (GSAB) Network (Wired) Operational
Griswold Communications Center Network (Wired) Operational
Hach Student Life Center Network (Wired) Operational
Hantz Stadium Network (Wired) Operational
Jordan Hall Network (Wired) Operational
Miner Hall Network (Wired) Major Outage
NADA Auto Center & Hotel Network (Wired) Operational
Naegele Village Apartments Network (Wired) Operational
North Gate Network (Wired) Operational
North Village Apartments East Network (Wired) Operational
North Village Apartments West Network (Wired) Operational
Northwood Gallery Network (Wired) Operational
Northwood University Administration Center (NUAC) Network (Wired) Operational
Physical Plant / Maintenance Network (Wired) Major Outage
Plaster Free Enterprise Center Network (Wired) Operational
Sloan Family Building Network (Wired) Operational
South Gate Network (Wired) Operational
Strosacker Library Network (Wired) Major Outage
Student Union / Bookstore Network (Wired) Major Outage
Midland On-Campus Network (Wired) Operational
90 days ago
98.88 % uptime
Today
Midland Campus Wireless Network (WiFi) Major Outage
90 days ago
98.88 % uptime
Today
Adult Degree Program Building (ADP) Network (WiFi) Operational
Baseball Diamond Network (WiFi) Operational
Bennett Sports Center Network (WiFi) Operational
Church Family Administration Building (CFAB) Network (WiFi) Operational
DeVos Graduate School Network (WiFi) Operational
Doan Welcome Center / Admissions Network (WiFi) Major Outage
DuBois Hall Network (WiFi) Major Outage
Gary Stauffer Academic Building (GSAB) Network (WiFi) Operational
Griswold Communications Center Network (WiFi) Operational
Hach Student Life Center Network (WiFi) Operational
Hantz Stadium Network (WiFi) Operational
Jordan Hall Network (WiFi) Operational
Miner Hall Network (WiFi) Major Outage
NADA Auto Center & Hotel Network (WiFi) Operational
Naegele Village Apartments Network (WiFi) Operational
North Gate Network (WiFi) Operational
North Village Apartments East Network (WiFi) Operational
North Village Apartments West Network (WiFi) Operational
Northwood Gallery Network (WiFi) Operational
Northwood University Administration Center (NUAC) Network (WiFi) Operational
Physical Plant / Maintenance Network (WiFi) Major Outage
Plaster Free Enterprise Center Network (WiFi) Operational
Recognition Park Network (WiFi) Operational
Sloan Family Building Network (WiFi) Operational
Soccer Field Network (WiFi) Operational
Softball Diamond Network (WiFi) Operational
South Gate Network (WiFi) Operational
Strosacker Library Network (WiFi) Major Outage
Student Union / Bookstore Network (WiFi) Major Outage
Tennis Courts Network (WiFi) Operational
Midland On-Campus Network (WiFi) Operational
90 days ago
98.88 % uptime
Today
Program Center & Off-Campus Networks Operational
Alpena Program Center Operational
Boyne Mountain (Northwood Condo) Operational
Cedar Hill Program Center Operational
Delta College Program Center Operational
Flint Program Center Operational
Ford Assembly Plant Kentucky Operational
Ford Truck Plant Kentucky Operational
Fort Worth Program Center Operational
Gaylord Program Center Operational
Lansing Program Center Operational
Livonia Program Center Operational
Louisville Program Center Operational
Macomb Program Center Operational
Selfridge Program Center Operational
Toyota Motor Manufacturing Indiana Operational
Toyota Motor Manufacturing Kentucky Operational
Troy Program Center Operational
Voice Services Major Outage
Mitel Telephones ? Major Outage
Voicemail Operational
Web Services Operational
Apply (apply.northwood.edu) ? Operational
Forms (forms.northwood.edu) Operational
nusites.northwood.edu Operational
Public Website (www.northwood.edu) ? Operational
VPN (vpn.northwood.edu) ? Operational
Blue Jeans Network BlueJeans Events Operational
Blue Jeans Network Scheduling Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Turnitin Maintenance Jun 6, 10:00-14:00 EDT
TurnIt-In will be unavailable during the vendor's scheduled maintenance period. Instructors are encouraged to modify assignment due dates to either before or at least several hours after the scheduled maintenance window.
Posted on May 26, 09:59 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jan 15, 14:31 EST
Scheduled - IT will be performing systems maintenance on the Colleague environment. The following systems or applications will be unavailable during the maintenance outage: Colleague, WebAdvisor, and Self Service for students including Student Planning and Make-A-Payment.
Jan 15, 14:31 EST
Monthly System Maintenance Jun 11, 18:00 - Jun 12, 08:30 EDT
IT will be performing planned monthly maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions to IT Services including; My.Northwood.edu, WiFi, Internet Connectivity, Online Student Application, Recruiter, and Perceptive Content.
Posted on Jan 15, 09:36 EST
Turnitin Maintenance Jun 20, 10:00-14:00 EDT
TurnIt-In will be unavailable during the vendor's scheduled maintenance period. Instructors are encouraged to modify assignment due dates to either before or at least several hours after the scheduled maintenance window.
Posted on May 26, 10:00 EDT
IT will be performing systems maintenance on the Colleague environment. The following systems or applications will be unavailable during the maintenance outage: Colleague, WebAdvisor, and Self Service for students including Student Planning and Make-A-Payment.
Posted on Jan 15, 14:32 EST
Monthly System Maintenance Jul 16, 18:00 - Jul 17, 08:30 EDT
IT will be performing planned monthly maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions to IT Services including; My.Northwood.edu, WiFi, Internet Connectivity, Online Student Application, Recruiter, and Perceptive Content.
Posted on Jan 15, 09:36 EST
IT will be performing systems maintenance on the Colleague environment. The following systems or applications will be unavailable during the maintenance outage: Colleague, WebAdvisor, and Self Service for students including Student Planning and Make-A-Payment.
Posted on Jan 15, 14:31 EST
Monthly System Maintenance Aug 13, 18:00 - Aug 14, 08:30 EDT
IT will be performing planned monthly maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions to IT Services including; My.Northwood.edu, WiFi, Internet Connectivity, Online Student Application, Recruiter, and Perceptive Content.
Posted on Jan 15, 09:37 EST
IT will be performing systems maintenance on the Colleague environment. The following systems or applications will be unavailable during the maintenance outage: Colleague, WebAdvisor, and Self Service for students including Student Planning and Make-A-Payment.
Posted on Jan 15, 14:34 EST
Monthly System Maintenance Sep 10, 18:00 - Sep 11, 08:30 EDT
IT will be performing planned monthly maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions to IT Services including; My.Northwood.edu, WiFi, Internet Connectivity, Online Student Application, Recruiter, and Perceptive Content.
Posted on Jan 15, 09:37 EST
IT will be performing systems maintenance on the Colleague environment. The following systems or applications will be unavailable during the maintenance outage: Colleague, WebAdvisor, and Self Service for students including Student Planning and Make-A-Payment.
Posted on Jan 15, 14:29 EST
Monthly System Maintenance Oct 15, 18:00 - Oct 16, 08:30 EDT
IT will be performing planned monthly maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions to IT Services including; My.Northwood.edu, WiFi, Internet Connectivity, Online Student Application, Recruiter, and Perceptive Content.
Posted on Jan 15, 09:39 EST
IT will be performing systems maintenance on the Colleague environment. The following systems or applications will be unavailable during the maintenance outage: Colleague, WebAdvisor, and Self Service for students including Student Planning and Make-A-Payment.
Posted on Jan 15, 14:38 EST
Monthly System Maintenance Nov 12, 18:00 - Nov 13, 08:30 EDT
IT will be performing planned monthly maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions to IT Services including; My.Northwood.edu, WiFi, Internet Connectivity, Online Student Application, Recruiter, and Perceptive Content.
Posted on Jan 15, 09:38 EST
IT will be performing systems maintenance on the Colleague environment. The following systems or applications will be unavailable during the maintenance outage: Colleague, WebAdvisor, and Self Service for students including Student Planning and Make-A-Payment.
Posted on Jan 15, 14:27 EST
Monthly System Maintenance Dec 15, 18:00 - Dec 16, 08:30 EDT
IT will be performing planned monthly maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions to IT Services including; My.Northwood.edu, WiFi, Internet Connectivity, Online Student Application, Recruiter, and Perceptive Content.
Posted on Jan 15, 09:38 EST
Past Incidents
Jun 3, 2020

No incidents reported today.

Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020

Unresolved incident: Identified On-Campus Network Outage.

May 27, 2020
May 26, 2020
Resolved - This incident has been resolved.
May 26, 12:11 EDT
Investigating - IT is currently experiencing an issue with some of our library resources. When accessing the resources users may receive an unusual message to login, this would indicate the resource is not working at this time.

IT is quickly working to resolve this issue.
May 22, 11:55 EDT
May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020
May 21, 2020
Completed - The scheduled maintenance has been completed.
May 21, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 06:00 EDT
Scheduled - IT will be performing systems maintenance on the Colleague environment. The following systems or applications will be unavailable during the maintenance outage: Colleague, WebAdvisor, and Self Service for students including Student Planning and Make-A-Payment.
Jan 15, 14:31 EST
May 20, 2020

Unresolved incident: Identified AT&T Phone Outage.